A. Any product purchased directly from the TP-Link Tapo Store can be returned for a refund within 30 days of delivery, provided there is valid proof of purchase.
B. All returns are subject to inspection upon arrival. Products are deemed to be non-refundable if they are damaged, abused or missing any accessories.
C. To initiate a return under these conditions, please go to your order page in My Account and submit a request.
D. Returns are accepted only for orders shipped to addresses in the contiguous United States (excluding Alaska and Hawaii)
E. Returns for Products Purchased from Third-Party Retailers: If you purchased a TP-Link Tapo product from a third-party retailer, please note that each retailer has its own return policy. Please contact the retailer directly to inquire about their return process. The return policy described in this section only applies to products purchased directly from the TP-Link Tapo Store.
F. Any products received without a valid Return Merchandise Authorization (RMA) will be destroyed, and no refund or credit will be issued.
2) Defective Products
A. Defective products purchased from the TP-Link Tapo Store may be eligible for repair or replacement under warranty by submitting a Return Merchandise Authorization (RMA) request. For more details, please review our Warranty Policy.
B. To submit a request for repair or replacement, please visit our RMA request page
3) Return Shipping Responsibility Customers are responsible for shipping costs when returning products.
4) Promotional and Bundle-Only Items: Returns and refunds for promotional items and bundles are only accepted if all included items from your order are returned. This includes the required purchase item and any free bonus items received as part of the promotion. Partial returns of bundle items are not allowed. We do not accept returns or offer refunds for individual items within a promotional bundle.
5) Cancellations are allowed on your order within 45 minutes of placement. After this window, orders are no longer able to be cancelled.
